Complaints & Dispute Resolution

metrico.studio is operated by ZARIA s.c. If you are dissatisfied with our service or a purchase, please contact us first so we can resolve the matter directly:

1. Email metrico@metrico.studio with the subject line "Complaint".
2. Include: your registered email address, the date of purchase, a description of the issue, and your expected resolution.
3. We will acknowledge your complaint within 3 business days. We aim to provide a substantive response within 14 calendar days. If the matter is particularly complex, the final response may take longer, but no later than 30 days, and we will inform you in writing of the reasons and the next steps.

If we are unable to reach a satisfactory resolution through direct contact, EU consumers have the right to use an Alternative Dispute Resolution (ADR) body.

You may contact us at metrico@metrico.studio to discuss available ADR options. We are willing to participate in ADR proceedings before a competent body if required by applicable law.

If you are a consumer in Poland, you may also file a complaint with the President of the Office of Competition and Consumer Protection (UOKiK):

• Website: uokik.gov.pl
• Consumer helpline: 801 440 220 (weekdays 8:00–18:00)
• Email: kontakt.adr@uokik.gov.pl

You may also use the free Municipal or District Consumer Ombudsman in your area.

Nothing in this policy limits your right to bring legal proceedings before a competent court. Use of ADR is voluntary and does not affect your right to seek judicial redress.

You can use the form below to submit your complaint. We will send an automatic acknowledgement with a reference number to your email address.